- wellness@asiamedic.com.sg
- +6567898888
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Mon - Fri: 8:30am - 5:30pm
Sat: 8:30am - 12:30pmSun & PH: Closed
Personal Data Protection Act 2012 (the “PDPA”)
1 Introduction
We at AsiaMedic Limited and our subsidiaries (“AML”) respect the privacy and confidentiality of the personal data of AML’s shareholders, patients, associates, partners, visitors and other individuals whom we interact with in the course of providing our medical services. We are committed to implementing policies, practices and processes to safeguard the collection, use and disclosure of the personal data you provide us, in compliance with the Singapore Personal
Data Protection Act (PDPA) 2012.
We have developed this Data Protection Notice to assist you in understanding how we collect, use, disclose, process, protect and retain your personal data that is in our possession.
2 How We Collect Your Personal Data
Personal data refers to any information that can uniquely identify an individual person either (a) on its own (e.g. NRIC No., FIN No.), or (b) when combined with other information (e.g. Full Name + Full Address).
We collect your personal data when you:
- When you register and receive our medical services
- Subscribe to our shares as a retail shareholder
- Book for a medical appointment at our clinics over the counter, through calls or via our website portal
- Enter our physical premises and your contact information is required for registration, safety and security purposes
- Are within our premises and your images are being captured via CCTV
- Provide us with goods and services as our service providers
- Provide feedback to us on our products and services or quality of service
- Communicate with us via calls, emails or written correspondences
- Submit your CV and job application form to us in response to our recruitment advertisements, through recruitment firms or job portals
3 Types of Personal Data We Collect About You
The types of personal data we collect about you include:
- Medical information (such as allergies, medical conditions, prescriptions, medical and family history)
- Personal information (such as name, NRIC, gender, nationality)
- Contact information (such as address, phone number, email address)
- Financial information (such as credit card details, bank account details)
- Photos and Images (such as those captured on our CCTV cameras and those required for medical purposes)
- Transactional data (such as name, company/organisation, designation, address)
- Job Applicant data (such as educational and professional qualifications as well as work experience)
- Shareholding data (such information necessary to manage your shareholding with us and to fulfil your other requests)
4 How We Use Your Personal Data
We use the personal data you provide us for one or more of the following purposes:
- Provide patient care and patient relationship management
- Provide medical services and meeting healthcare needs
- Process and administer health records
- Process payment for services
- Conduct marketing and promotion activities
- Monitor the movement of visitors to our physical premises for safety and/or security purposes
- Respond to booking of appointments, enquiries, update requests and feedback on user experience
- Facilitate your attendance at our General Meetings and all other shareholder-related matters
- Process job application and selection
- Carry out our obligations arising from any contracts entered into between you and us
- Comply with legal obligations and regulatory requirements
5 Who We Disclose Your Personal Data To
We disclose some of the personal data you provide us to the following entities or organisations outside AML in order to fulfil our services to you:
- Clinics / Hospitals / Medical Practitioners / Specialists
- Medical Service Providers such as Laboratories, Radiology and Diagnostic Imaging Centres
- Government Agencies & Regulatory Authorities such as Ministry of Health, Ministry of Manpower
- Providers of Professional Services such as Share Registrars, Auditors, Lawyers, Consultants
- Insurance Companies
- Banks, Payment Card Processing Companies and other Financial Institutions
- Data Processing and Hosting Companies such as IT Service Providers, Webhosting Companies and Cloud Service Providers
- Recruitment Agencies / Headhunters
- Providers of Goods or Services such as Freight and Courier Services, Warehouse Services
Where required to do so by law, we may disclose personal data about you to the relevant authorities or to law enforcement agencies.
6 How We Manage the Collection, Use and Disclosure of Your Personal Data
6.1 Obtaining Consent
Before we collect, use or disclose your personal data, we will notify you of the purpose why we are doing so. We will obtain written confirmation from you on your expressed consent. We will not collect more personal data than is necessary for the stated purpose. We will seek fresh consent from you if the original purpose for the collection, use or disclosure of your personal data has changed.
6.2 Withdrawal of Consent
If you wish to withdraw consent, you should give us reasonable advance notice. We will advise you of the likely consequences of your withdrawal of consent, e.g. without your personal contact information we may not be able to inform you of our future events and product launches.
Your request for withdrawal of consent can take the form of an email or letter to us.
7 How We Ensure the Accuracy of Your Personal Data
We will take reasonable steps to ensure that the personal data we collect about you is accurate, complete and kept up-to-date.
From time to time, we may do a data verification exercise for you to update us on any changes to the personal data we hold about you. If we are in an ongoing relationship with you, it is important that you update us of any changes to your personal data (such as a change in your mailing address).
8 How We Protect Your Personal Data
We have implemented appropriate information security and technical measures (such as firewalls and secure network protocols) to protect the personal data we hold about you against loss; misuse; destruction; unauthorised alteration/modification, access, disclosure; or similar risks.
We have also put in place reasonable and appropriate organisational measures to maintain the confidentiality and integrity of your personal data, and will only share your data with authorised persons on a ‘need to know’ basis.
9 How We Retain Your Personal Data
We have a document retention policy that keeps track of the retention schedules of the personal data you provide us, in paper or electronic forms. We will not retain any of your personal data when it is no longer needed for any business or legal purposes.
We will dispose of or destroy such documents containing your personal data in a proper and secure manner when the retention limit is reached.
10 How You Can Access and Make Correction to Your Personal Data
You may write to us to find out what personal data about you that we have in our possession or under our control and how it may have been used and/or disclosed by us in the previous one year. Before we accede to your request, we may need to verify your identity by checking your NRIC or other legal identification document. We will respond to your request as soon as possible, or within 30 days from the date we receive your request. If we are unable to do so within the 30 days, we will let you know and give you an estimate of how much longer we require. We may also charge you a reasonable fee for the cost involved in processing your access request.
If you find that the personal data we hold about you is inaccurate, incomplete or not up-to-date you may ask us to correct the data. Where we are satisfied on reasonable grounds that a correction should be made, we will correct the data as soon as possible, or within 30 days from the date we receive your request.
11 How We Transfer Your Personal Data
If there is a need for us to transfer your personal data to another organisation outside of Singapore, we will ensure that the standard of data protection in the recipient country is comparable to that of Singapore’s PDPA. If this is not so, we will enter into a contractual agreement with the receiving party to accord similar levels of data protection as that in Singapore.
12 Use of Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
How do we use cookies?
We use cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
What types of cookies we use?
There are several different types of cookies which our website uses:
Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Google Analytics – We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://policies.google.com/privacy
How to Manage Cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
13 Contacting Us
If you have any query or feedback regarding this Data Protection Notice, or any complaint you have relating to how we manage your personal data, you may contact our Data Protection Officer (DPO) at: dpo@asiamedic.com.sg.
Any query or complaint should include, at least, the following details:
- Your full name and contact information
- Brief description of your query or complaint
We treat such queries and feedback seriously and will deal with them confidentially and within reasonable time.
14 Changes to this Data Protection Notice
We may update this Data Protection Notice from time to time. We will notify you of any changes by posting the latest Notice on our website. Please visit our website periodically to note any changes.
Changes to this Notice take effect when they are posted on our website.
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Introduction
Resident Physician Dr. Lisa Ho obtained her medical degree from the University of Aberdeen, United Kingdom in 2013. Upon return to Singapore, she entered the Singhealth Emergency Medicine residency programme where she rotated through various emergency departments, surgical and medical specialties in the public restructured hospitals. Dr. Ho has a keen interest in musculoskeletal medicine and graduated with a Masters in Sports and Exercise Medicine from Trinity College Dublin, Ireland and a Post graduate diploma in Musculoskeletal Ultrasound from University of East London, United Kingdom. She completed the Singhealth Sports and Exercise medicine staff registrar training programme in 2022 and was responsible for setting up protocols for the ultrasound guided injection service in Sengkang General Hospital. She was also a team physician for the 2023 South East Asian Games in Cambodia. Dr. Ho is passionate about helping patients lead their best life with preventative medicine, through general health and musculoskeletal screening and exercise prescription. Outside of work, she enjoys time with her family and dog, practicing her Japanese and doing pilates. |
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Introduction
Aesthetic Physician Dr. Elendrus Teo graduated with a Bachelor of Medicine and Bachelor of Surgery (MBBS) at the National University of Singapore (NUS) and also holds a NUS Graduate Diploma in Family Medicine. Dr. Teo firmly believes that looking good helps to empower an individual to exude the best possible version of themselves, giving them the opportunity to further their confidence and success. Dr. Teo possesses both clinical and surgical competencies, having had previous rotations in general surgery, family medicine, and ENT. His interest in aesthetics was piqued while spending several years of training in the facial plastics team within the ENT practice. Through the interactions and experiences with patients over the years, Dr. Teo decided to venture into aesthetic medicine, helping patients build their confidence and self-belief by looking their best. To keep himself at the forefront of aesthetic medicine technologies and treatments, Dr. Teo continually attends relevant local and overseas courses and conferences, notably with the renowned Dr. Mauricio de Maio. He also attended several aesthetic medicine graduate workshops held at the Singapore National Skin Centre and other prestigious centers. He has completed various courses on facial fillers, Pigment Lasers, Lasers for skin resurfacing, Fractional Lasers, Intense Pulsed Light (IPL) treatment, Lasers, and IPL for hair removal, Chemical Peels, and Devices for Skin Tightening and Body Contouring. Friendly and approachable, Dr. Teo is a family-oriented man who provides both confidence and assurance to his patients. In his free time, he enjoys skiing, football, and other sports. |
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Introduction
Aesthetic Physician Dr. Eileen Lew obtained her medical degree from the prestigious University College of London (UCL) in the United Kingdom. Since then, she has accumulated extensive surgical experience in both Singapore General Hospital (SGH) and Kandang Kerbau Hospital (KKH) where she underwent training in obstetrics and gynaecology, general/breast surgery and internal medicine. During training, she has received numerous accolades from her peers and patients for her dedication towards patient care, awarding her the Best Housemanship award in her year. In her quest for excellence to better treat her patients, she has had the privilege to experience the distinguished mentorship from renowned tutors in the USA and the acclaimed Harley Street in London (UK). Dr. Lew’s focus is on safe, modern, minimally invasive treatments, and she believes that when it comes to aesthetic procedures, less is most certainly more. Dedicated to attaining the best results possible whilst maintaining a philosophy of safety first, the look of satisfaction on her patient’s faces and the rebuilding of their confidence is what drives her on. Always keen to keep abreast of medical advancements, Dr. Lew has presented in various surgical conferences and published in acclaimed scientific journals. In addition to obtaining a Diploma in Practical Dermatology from the distinguished University of Cardiff (UK), she also possesses a Diploma in Aesthetic Medicine from the American Academy of Aesthetic Medicine (AAAM), and is currently an active member of the AAAM. She is fully accredited in aesthetic procedures such as Botox, fillers, chemical peels, lasers and light therapies. Her passion lies in treatment and management of scars, in particular keloidal scars. Outside medicine, she finds joy in spending time with her family including an active child, and passion in crafts and food. |
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Introduction
Aesthetic Physician Dr. Tiffiny Yang is a fully qualified medical doctor who previously practiced medicine and surgery in various hospitals before joining International Medical Group, a medical practice with primary focus on medical aesthetics. She can converse fluently in English and Mandarin. Dr. Tiffiny Yang habitually attends international courses and conferences outside of Singapore to keep herself updated with the latest global developments in medical aesthetics practice. These include, amongst others, the annual Minimally Invasive Facial Aesthetics Surgery conference in Japan, where she obtained deep insights into Japanese medical aesthetics techniques. She was also appointed as a trainer for certain courses conducted by the American Academy of Aesthetic Medicine. In the last 10 years of her practice, Dr. Tiffiny Yang had personally administered botox, facial fillers, medical lasers and various other aesthetic procedures to countless patients, attesting to the breadth of her experience. Her practice methodology is centred on the philosophy that every patient is distinctly different from the other, for which the best beauty solutions need to be curated & tailormade. After more than a decade of medical aesthetics experience, Dr. Tiffiny Yang has managed to codify the various tailor-made solutions specially curated by her for the benefit of each unique individual. Dr. Tiffiny Yang’s curated & tailormade aesthetics methodology has seen many satisfied patients who have been with Tiffiny Yang Aesthetics for many years. A key plank of Dr. Tiffiny’s methodology is to know and understand the key principles of achieving youth and beauty, then applying them adeptly to the many facets of her practice and skincare range. |
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Introduction
Consultant Radiologist Clinical Interest & Subspecialty: Neuroradiology (Brain, Head & Neck, Spine) and Neuro-intervention Dr. Santhosh Raj is a Consultant Radiologist with 20 years of experience in radiology. He graduated from Universiti Sains Malaysia in 2002 and obtained the Fellowship of the Royal College of Radiologists (U.K.) in 2008. Upon completing the Advanced Specialist Training (AST) in Singapore in 2013, he joined the Neuroradiology subspecialty team at Singapore General Hospital. In 2015, he completed his training in Neuro-intervention at the National Institute of Clinical Neurosciences in Budapest, Hungary, through the SingHealth Health Manpower Development Program (HMDP) fellowship. In addition to his routine work, Dr. Santhosh also reports MRI Brain Volumetry scans that are used to assess structural brain degeneration, particularly Alzheimer’s disease and related dementias (ADRD). He also reports Ultra Low-Dose (Submilisievert) CT Lung, which allows lung screening at doses lower than routine lung screening CT scans. Other innovative imaging scans that he developed in the past include Intracranial Vessel Wall Imaging (3T MRI), an optimized CT Arterio-Venography (CTAV) of the brain, and an optimized Multiphasic CT Angiography of the Neck and Brain (acute stroke management). His past appointments include Deputy Director of Vascular and Interventional Radiology (SGH), and Director of Radiology Training (SGH). He was also Clinical Lecturer at the Yong Loo Lin School of Medicine (NUS), and Adjunct Assistant Professor at Duke NUS. Dr. Santhosh is particularly interested in imaging informatics and artificial intelligence (AI). He is passionate about teaching and developing innovative imaging scans. He also loves to walk and spend quality time with his family. |
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Introduction
Consultant Radiologist Dr. Eugene Low was awarded the Singapore Armed Forces Medical Scholarship in 2001 to study Medicine at the National University of Singapore and attained his MBBS in 2006. Dr Low then trained and obtained his post-graduate qualifications in Diagnostic Radiology FRCR (UK) and MMed (Spore) in 2012. In 2016, he was awarded the Health Manpower Development Program (HMDP) fellowship by the Singapore Armed Forces to train in Musculoskeletal and Interventional Radiology at Vancouver General Hospital and the University of British Columbia in Canada. Under the mentorship of Prof Peter Munk, Prof Bruce Forster and Prof Hugue Ouellette, the fellowship centred on advanced musculoskeletal imaging, sports imaging and musculoskeletal interventions. Upon his return to Singapore and during his tenure as Consultant at Tan Tock Seng Hospital, he started several interventional programmes for tumour ablations (for both palliative and benign), vertebroplasties, hydrodilatation clinics for adhesive capsulitis and other musculoskeletal ultrasound-guided procedures. |
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Introduction
Resident Physician Dr. Chua Boon Suan graduated from the National University of Singapore. Upon graduation, Dr. Chua has worked in various major restructured hospitals in Singapore, including the Emergency Department of Tan Tock Seng Hospital, General Medicine and General Surgery Departments of Singapore General Hospital, Obstetrics and Gynaecology Department of KK Women’s and Children’s Hospital. She was part of the SARS taskforce in TTSH and tended to ill patients with suspected SARS during the outbreak. Following these rotations, she spent the large part of her medical career in primary care in NHG polyclinics. For the last fifteen years, she has been seeing her patients in the Health Screening and Wellness Centres of various hospitals, including TTSH, Mt Alvernia, National University Hospital and Farrer Park Hospital. From her years of experience in primary care, she has developed a special interest in health screening and chronic disease prevention. She believes that patients should understand the potential health issues and identify them before they become symptomatic and difficult to treat. She also takes interest in the management of chronic diseases such as diabetes, high blood pressure and high cholesterol. Dr. Chua is fluent in English and Mandarin, and conversant in Hokkien and Teochew. |
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Introduction
Resident Physician Dr. Shirley Lee graduated from the National University of Singapore in 1998. She was awarded the Graduate Diploma in Family Medicine in 2007. Her clinical experience includes rotations across major restructured hospitals in Singapore. Dr. Lee is a Family Physician, who has interests in Health Screening and Preventive Medicine. Dr. Lee believes in a holistic approach to care for her patients that encompasses physical and mental well-being. Dr. Lee always advocates forming strong collaborative partnerships with her patients to achieve good health outcomes. Dr. Lee is fluent in English and Mandarin, and conversant in most dialects. |
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Introduction
Resident Physician Dr Elizabeth Heah graduated from the University of Manchester in 2018. She has since been practicing in Singapore, with experience from Singapore restructured hospitals in the departments of General Surgery, Internal Medicine and Obstetrics and Gynaecology. She is passionate about preventative medicine and adopts a holistic approach to healthcare. Outside of medicine she enjoys practicing yoga, interior design and pottery. |